Shipping / Returns / Cancellation
REFUND POLICY
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Cancellation Policy:
Please contact us (Thereddaisyboutique@gmail.com) Cancellations will be given store credit only and there will be a 20% restocking fee. No cancellations on sale items. No cancellation will be accepted after the 3rd day of placing your order. Also no cancellation will be approved if items have already been shipped.
Return Policy:
* Returns will be issued refunds in the form of a digital Gift Card. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
* We must receive your return within 7 days of your order date to be eligible for a refund.
* Returned merchandise must be UNWORN and UNWASHED, with all tags attached. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return. Please include your package slip with the return.
* Returns must be received within 7 calendar days of receiving your order (unless otherwise noted at purchase). For returned items past the 7 day return period, a 20% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
* Sale items are final and cannot be returned or exchanged.
* If items are sent back past the return policy period, the customer is responsible for return shipping.
* Shipping charges are not refundable.
* Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping.
* The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
* Please allow 3-7 business days for us to receive your return, and 10-20 business days for our return department to process your store credit.
* If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
* If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
* If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email thereddaisyboutique@gmail.com before placing your order.
* If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to contact us and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Exchanges:
* If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a refund to your original form of payment. You may then place an order for the desired size. If you have any questions shoot us an email at thereddaisyboutique@gmail.com and we will be happy to help!
Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please contact our warehouse within 5 DAYS to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email. (Thereddaisyboutique@gmail.com)
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
NON-RETURNABLE ITEMS: The following items are non-returnable.
* All accessories
* Mystery bags
* Holiday items
* All sale items
* Swimsuits
* Super Deals, Doorbusters, Flash Sales, Clearance, and Items with Discounts of 20% or more
SHIPPING POLICY
• Standard Shipping within the continental United States is $3.99. Shoes of ANY type are $10.00 to ship. Shipment to Hawaii and Alaska is $8.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates.
• We do offer free shipping on orders that are over $50 within the continental United States (excluding APO address, shoes, mystery bags).
• Standard shipping orders take 5-7 business days to be processed and packaged before they are shipped out of our warehouse.
• All UPS orders placed by 12PM CST will ship out the same day. All orders placed after this time will ship out the following day. Our UPS contract does not include Saturday delivery. Next day air would be delivered the next business day. 2nd day air would be delivered within 2 business days.
• UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.
• The Red Daisy Boutique is NOT responsible for:
Delays with UPS shipping
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
• Carrier Contact Numbers:
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS: 1-800-742-5877
• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at Thereddaisyboutique@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
• IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Holiday Shipping Information
• In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates! You MUST place your order by NOON CST for UPS orders in order to go out that day!
(Orders containing Custom Made items will still take 10-13 business days to process, so please do not delay on ordering them!) The deadline to order those for Christmas is December 11th
• USPS International. Ranges between Dec 1 - 15. Please contact us for specific details for your continent/country.
• USPS APO/FPO/DPO: Ranges between Dec 4-18. Please contact us for specific details.
• Standard Shipping: December 18th
• UPS 3rd Day: December 19th
• UPS 2nd Day: December 20th
• UPS Next Day: December 21st